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How do I get a refund?

Submitting a refund request

Updated over a week ago

Overview

Refunds through are not automatic and are reviewed individually. Because processes credit conversion transactions, refunds may require additional verification and coordination with support before being issued.

  • Refunds are case by case.

  • A support ticket is always required.

  • Resolution may involve communication with your bank or card issuer.

Step-by-Step: Requesting a Refund

  1. Gather Your Information

    • Transaction ID (found in your app transaction history).

    • Amount and date of the transaction.

    • Reason for refund request (e.g., fraudulent transactions, duplicate transaction).

  2. Submit a Refund Request

    • Visit refund.payova.biz and submit the form.

    • A member of our team will be in contact with you within 24 hours.

  3. Verification

    • For your security, support may request ID confirmation or additional details.

    • Refund requests tied to unauthorized activity may also require a bank-issued fraud report.

  4. Case Review

    • ’s compliance team will review the request.

    • If approved, the refund will be initiated back to your original payment method.

  5. Confirmation

    • You’ll receive an email once the refund is processed.

    • Standard bank processing times may apply (1–7 business days).

Security & Compliance

User Responsibilities

  • Report suspected fraud immediately.

  • Do not share sensitive account details in your refund request.

  • Cooperate with support team in providing identity verification if requested.

Practices

  • Refund requests are logged, tracked, and reviewed for compliance with AML/KYC regulations.

  • All refunds are processed securely using encrypted payment channels.

  • may decline or delay refunds where fraud, misuse, or regulatory violations are suspected.

Compliance Statement

All refund requests are handled in line with ’s Terms of Service, User Agreement, Privacy Policy, and applicable card network rules.

To ensure accuracy and regulatory compliance, may request additional information, work with your card issuer, or apply standard settlement timelines. Refund posting times may vary depending on your bank or card issuer.

Need Help Now?

Visit this link: refund.payova.biz

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