Step-by-Step: Resetting Your Password
Go to the Login Screen
Open the Payova website and select “Forgot Password?”
Enter Your Registered Email
Provide the email address linked to your Payova account.
Check Your Email
You will receive a secure reset link.
If you don’t see it within a few minutes, check your spam/junk folder.
Didn't Get The Reset Email?
Check spam
Ensure you registered email is active
Try again after 15 minutes
Click the Reset Link
The link will direct you to a secure Payova page.
Enter and confirm your new password.
Complete Verification (if prompted)
For your security, Payova may request 2FA confirmation before the change is applied.
Login With Your New Password
Return to the website and sign in.
Policies & Restrictions
✅ Allowed
Resetting your password whenever you forget it.
Using a strong, unique password (minimum 8 characters, letters + numbers).
Enabling 2FA or biometric login after reset for added protection.
❌ Prohibited
Sharing reset links with anyone.
Using common or weak passwords (e.g., “123456,” “password”).
Attempting to reset another person’s account.
Issuer Cautions
If your bank or card issuer detects unusual login activity, they may place temporary holds. Payova Support can provide confirmation, but resolution may require direct contact with your issuer.
Security & Compliance
User Responsibilities
Keep your new password confidential.
Update any saved logins in your devices or browsers.
Immediately notify Payova Support if you suspect unauthorized account access.
Payova Practices
All reset links are one-time use and expire after a short period.
Passwords are encrypted and never stored in plain text.
Biometric login (Face ID, fingerprint) can be re-enabled after a reset.
Compliance Statement
All account information changes are handled in line with Payova’s Terms of Service, User Agreement, and Privacy Policy.
To protect your account and ensure regulatory compliance, Payova may request additional verification, escalate cases, or place temporary restrictions when required by law or security standards.
Need Help Now?
Email us at [email protected]
Do not send full card numbers, passwords, or SSNs.